Service Process & FAQ
Transparent transactions, no hidden operations. We have compiled the craftsmanship, privacy, and logistics questions clients care about most to provide you with 100% certain and secure answers.
Standardized 6-Step Secure Process
From encrypted privacy consultations to physical data destruction, we put your financial security and privacy first.
Encrypted Consultation & Requirements
Provide your required school, major, year, or driver's license state via WhatsApp or Telegram. After evaluation, our consultants will provide a precise quote with no hidden fees.
Pay Initial Deposit
Once details are confirmed, you only need to pay a small deposit (supporting multiple anonymous/secure payment methods) to initiate the order, maximizing your financial security.
HD Digital Proof Review
Senior typesetters retrieve original data to produce an HD digital proof. You can verify spelling, GPA, and layout word by word. We never print until you approve.
Video Inspection & Final Payment
Once physical printing is complete (including security features, foil stamping, and embossing), customer service will send an HD video or photo with a specific gesture. Pay the balance only after confirming it is flawless.
Confidential Direct Shipping
Using opaque security envelopes, we ship quickly via DHL, FedEx, or SF Express International. The package exterior has no sensitive words, delivering in North America in as fast as 3 days.
Physical-Level Data Destruction
Within 24 hours of you receiving and confirming the package, we will permanently overwrite and delete your digital layout files, chat records, and shipping address, truly leaving no trace.
Frequently Asked Questions
Answering all your concerns about anti-counterfeiting, turnaround times, payments, and usage.
Q1. How long does the process take? Do you support expedited services?
The standard timeline is: digital proofs within 1-2 days after deposit confirmation, followed by 3-5 days for physical printing and anti-counterfeiting processing. In total, it takes about 5-7 business days to ship.
If you have an urgent situation for a background check or onboarding, we offer a VIP 48-hour expedited channel (requires additional expedited layout and printing fees) to ensure you receive the digital scans and tracking number as quickly as possible.
Q2. Can the diplomas and transcripts you produce pass a company's onboarding background check?
On a physical level, we use US original specialty parchment paper, translucent black-and-white watermarks, anti-copy security paper that reveals 'COPY', and thermochromic ink, paired with authentic chancellor signatures and 3D embossed seals. The physical texture is exactly the same as the official ones, sufficient to pass any strict visual inspection and onboarding unboxing check.
Note: Our highly simulated art pieces are mainly for physical onboarding displays, replacement of lost documents, and personal keepsakes. If it involves deep online verification at the official system level (such as calling the original school's registrar directly), please communicate with our consultants in advance for specific strategies.
Q3. Can the barcode and magnetic stripe on the driver's license be scanned by machines?
Yes. The custom driver's licenses we produce for all states use authentic 1D/2D barcode generation technology. The magnetic stripe on the back encodes the date of birth, name, and address matching the front. It supports most standard scanners and reading devices (such as age verification devices at bars and clubs). Meanwhile, the front features holographic lasers and ultraviolet (UV) security patterns.
Q4. I lost my old diploma. Can you make a version from the 90s or earlier?
Absolutely! One of our core advantages is our massive database of historical crests and vintage fonts. Whether your diploma is the latest 2024 version or a vintage version from 1995, even if the school later changed its name or logo, we can find the corresponding out-of-print blueprints to perfectly recreate and "age" it for you.
Q5. How can you guarantee you won't disappear with the deposit, or that the product won't look fake?
Trust is the most expensive cost in this industry. We protect your rights through a strict process:
1. Start with a small deposit, we never ask for full payment upfront blindly.
2. During the digital proof review stage, you can modify spelling and layout details countless times until you are completely satisfied.
3. Physical video inspection: before shipping, we will send an HD video containing a secret code. You only pay the balance after seeing with your own eyes that the security features, foil stamping, and embossing quality are impeccable.
Q6. Which countries do you ship to? Is the packaging confidential?
We support global shipping, mainly covering the US, Canada, the UK, and Australia. Delivery in North America usually takes 3-5 days.
Regarding confidentiality: all shipments use standard commercial courier document envelopes. They absolutely do not contain any sensitive words like "diploma", "driver's license", "custom", or "agency". The customs declaration name is uniformly "Commercial Documents", 100% protecting your privacy.
Have More Questions?
Our premium custom consultants are online 24/7, ready to answer any detailed questions via secure encrypted channels.